by Cottage Connection
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Common Questions about Vacation Rental Homes
How do I reserve a cottage?
You may reserve a cottage on line through our On-Line Booking area. Simply select your cottage and click on the "Reserve It" Button. Or, you may call our office at 1-800-823-9501 and one of our Reservation Specialists will be happy to assist you. It is our pleasure to help connect you to the perfect cottage for your perfect vacation!
What method of payment is accepted?
We accept cash, personal checks, cashiers/bank checks, money orders, Visa, Discover or Master Card. Reservations made within 30-days of arrival require payment in full by credit card or certified funds.
What is the payment process?
Those guests who make reservations prior to January 1st are responsible for a 25% deposit at the time of reservation. Second payments will be due by January 30th (another 25%) and the balance by March 31st. Reservations made after January 1st require a 50% deposit and the balance by March 31st. Reservations made April 1st or later require payment in full at the time of booking.
What if I have to cancel?
The vacation rental high-season is so short here (just a few weeks) and our owners depend on their income from the rentals, so we are unable to offer refunds. We do, however, offer Trip Cancellation Insurance through CSA. Information on this is sent at the time you book your cottage, or, you may view it on our website, by clicking on the CSA Logo on the bottom of our front page. If you did not purchase the insurance and you cannot come, our Reservation Specialists will do their best to rebook your time slot. If they are successful, then you will receive a refund of 75% of the rental rate. If they are unsuccessful we will not be able to provide a refund. We urge you to consider the travel insurance we offer to protect your investment. It is very difficult for us as human beings to hold our ground if you are suffering a family loss or dealing with a difficult situation. At the same time, our business' health depends on our income. This insurance program gives you, and us, peace of mind. Please consider taking it.
How much does the cottage cost?
All of our cottages are privately owned homes. The rates vary from home to home and season to season. The price of each cottage includes everything except the Maine Lodging Tax (currently 8%), a Reservation Processing Fee, Damage Waiver and sometimes a cleaning fee. There are no other hidden fees. We do offer some Optional Items such as the Trip Cancelation Insurance, Linen (if not supplied at the cottage), Equipment Rental (Extra TVs, DVDs, Gas Grills), Pet Fees and Departure Cleanings.
Errors and Omissions?While every effort is made to ensure information is accurate, Cottage Connection is not responsible for errors or omissions. We thank you for bringing these to our attention and we will fix them quickly.
Why do I have to pay the full amount so far in advance?
When we take your reservation, we are guaranteeing the owner full payment for that time period. Our season is very short, really just 8 weeks long. The owners count on this income to assist with paying the expenses associated with the cottage.
Do you offer discounts on cottages?
In the pre and post season month's cottages can be rented at a reduced rate and for shorter stays.
When is check-in/check-out?
We ask arriving guests to check-in at our office no earlier than 4:00 P.M. and no later than 6:00 P.M. on check in day. We need every minute of the hours between check-out at 10:00 A.M. and check-in at 4:00 P.M. to ensure all the cottages changing hands that day are ready for you the arriving guest. We ask your cooperation with this by checking in and out at the appropriate times. We guarantee your cottage will be clean and have been inspected prior to your check-in. If you encounter any problems after checking in you only need to contact the office, or if it is closed, the emergency cell phone and someone will assist you.
What is the check in process for cottages in areas outside of Boothbay?
If you are checking into a cottage that is in another area, we will email you directions and instructions for checking in. Your check-in material will be left for you at the cottage.
What if I am arriving after 6:00 P.M.?
If you expect to arrive after 6:00 P.M. you must notify our office in advance so arrangements may be made to accommodate you.
How much is the Security Deposit?
Just like a seatbelt in a car, our Peace of Mind Damage Waiver (no extra charge) takes care of accidental damage up to $500 providing it is reported by check out. In lieu of a Security Deposit, which requires a lot of work to collect, process and return, we do a simple Credit Card Hold. This hold is released after you leave and we have inspected the cottage for damage.
Can we come a day early or stay a day late?
If the cottage is not rented we will be happy to add extra days to your stay. The rate will be pro-rated.
Am I permitted to have overnight guests?
Yes, as long as the occupancy limit is not exceeded and their names are listed on your Lodging Agreement. If parking space is a problem at your cottage, call us to arrange the use of our parking lot for overnight guests.
How far is the airport?
Portland Jetport is approximately 1 hour and 30 minutes from the office. Bangor International Airport is approximately 2 hours and 30 minutes from the office. Manchester (NH) Airport is approximately 3 hours from the office. Logan International Airport (Boston, MA) is approximately 3 hours and 30 minutes from the office.
What if I am bringing my pet(s), what is expected of me?
We want to remain a pet friendly company and that requires your help. Bringing your pet requires you and your veterinarian to complete a simple form proving that your pet is up to date on all immunizations and is currently and has been (for at least 2 months prior to your visit) on a flea control program. There is a nonrefundable Pet Fee. Our region has a leash law and so your pet must be on a leash when outside the cottage. Please do not leave your pet alone in the cottage all day. There are doggie day-care services in our area, and we are happy to help you find one if need be.
Does this cottage have a kitchen?
Almost all of our cottages have full kitchens with dishes, glassware, silverware, pots and pans. (We have a couple condos that have mini kitchens.) Because they are all individually owned some are better equipped than others. If you know you are going to do a lot of cooking and require special size pans or need special utensils for cooking you may want to bring them as we cannot guarantee your cottage will have them. All cottages will have a pot for cooking lobsters. Most cottages have a grill, either charcoal or gas. Ask our Reservation Specialist which yours has if it is not listed on the website. All cottages will have a drip coffee maker.
Do I need to bring linen?
All cottages will have blankets and pillows as well as quilts/bedspreads. Some cottages provide the sheets and towels, others require you to bring your own or rent them through our linen service. None of the cottages provide beach towels. You should plan to bring those. Dish cloths and dish towels are not supplied either.
What else do I need to bring?
Be prepared for anything from rain or fog to sun and high temperatures.
Rest assured, no matter what the weather, it will surely change from day to day. In the spring and fall, you can expect warm days and cool evenings. In the summer you should expect hot days and warm to cool evenings. We are famous for our summer thunder storms which can be quick and torrential, so be prepared. Most cottages have flashlights or lanterns, but it never hurts to bring your own as well.
Where can I rent canoes, kayaks or boats?
Visit our Things to See and Do Section for a list of places where they are available to rent.
Where can I receive packages, faxes or respond to e-mails during my stay?
Mail and faxes can be sent to the Cottage Connection office. We will call you at the cottage when packages/faxes arrive. Feel free to stop by the office during normal business hours to check and write e-mails at no cost.
How far is the cottage from the water?
More than 70% of our cottages are within 100 feet of the shoreline. Many of our homes are an easy walk to the shore. If your cottage is not located on the waterfront, water is just a short walk/drive from anywhere in our service area. Ask our friendly local staff for their favorite watering holes!
Where is the beach?
By the time you get this far north, you will find that the glaciers didn't leave much behind. While we have some beautiful long sandy beaches (Reid State Park, Popham Beach and Pemaquid Beach), more typically we have wonderful rocky shoes with seaweed and tidal pools. Small beaches of sand or pebbles are scattered like hidden treasures between the protecting ridges of granite that run down to the sea. If you ask nicely, we just might share these local gems with you! There are also a plethora of public beaches, swimming floats, docks and such. Some are pet friendly. Based on where your cottage is, we can point you to the ones closest to you.
Is smoking permitted?
No, for everyone's health and safety ALL of our cottages are now smoke-free.
What if I leave something behind?
Give us a call and if we can locate it we will be happy to return it to you for a fee plus shipping costs.
Are guests responsible for bringing/filling the propane tanks on gas grills?
No, if you find your tank is empty, please call the office and we will do an exchange for you. Most owners with gas grills leave a spare tank. If you need to hook up the spare tank, let us know so we can exchange the empty one.
Are guests responsible for bringing/providing wood for the fireplace or wood stove?
Some owners provide wood at the beginning of the season and when it is gone it is gone; others supply it for the entire season; while others do not supply it all. If you have a question about this, please call the office. Wood is readily available throughout the area should you need to purchase it.
What if appliances and/or utilities malfunction during my stay?
Just call our office or if it is after hours the Emergency Cell Phone and we will get right on it. We do all in our power to fix the problem at your cottage ASAP.
What day is trash pick-up?
Trash pick-up days are posted on the refrigerator at your cottage. If you cannot find this information, please call the office ASAP. Many of our cottages have our new Animal Resistant Trash Cans. Want one? Stop by the office.
What is expected of me when I leave?
We understand you are on vacation and the last thing you will want to do is clean the bathroom before you leave. What we ask is that you take care of and respect this private family home as if it were your own and leave it the way you found it. We expect you to leave the home and yard free of clutter and trash, the dishes clean and put away and all personal belongings removed including any open food items. (It is OK to leave unopened, non-perishable pantry items.) Our cleaners will sanitize the kitchen and bathroom and mop all the floors, freshen the windows and fluff the pillows.
For an additional fee, we offer Departure (End) Cleaning, Mid-Week or Mid-Stay 'fluff' as well as Chambermaid Services. Please reserve these services in advance of your arrival to help us with staffing needs. Prices vary depending on the size and complexity of the house.
All we ask for at check-out:
Where can we get the Adirondack Chairs that are at our cottage?
We have some available at our office. Stop by and check them out. They are made from recycled milk bottles. The chairs are available in 15 colors and have matching accessories to go with them (stools, tables, etc.). You can also learn more about them here: Adirondacks.
What if I want to come back to the same cottage next year?
Your check-in packet contains a Pre-Reservation Form. Simply complete the form and leave it at the office with a check as you leave. If for some reason your selected cottage will not be available, our Reservation Specialists will assist you with choosing something else.
Why should I rent through an Agency?
Ask Audrey or anyone on our staff for that matter. It is why she and Jeff started our company in 1993. They saw a need for quality vacation rentals in our area and at that time no one was filling that need. They didn't want to be just any vacation rental company (one where you just hand out keys). They wanted to be known for providing quality, clean cottages. Ones they would stay in themselves. They also want anyone staying in one of the Cottage Connection Cottages to have a truly memorable Maine vacation -One that keeps coming to mind throughout the year with fond memories of a good time and a wonderful cottage. Many of our guests have been coming for years and have come to think of the cottage they rent as their summer home. Let us help connect you to your favorite summer vacation home EVER!
Audrey, Jeff and the rest of the Cottage Connection Staff are committed to what we do.
"We are large enough to do it right but small enough to care."
So, Let Us Take The Worry Out of Renting for you and your family.
A Note About Mobility & AccessibilityMidcoast Maine is a rocky, often hilly section of coast line, peninsulas and islands. Uneven lawns and gravel parking areas, outdoor paths and stairs made of granite are the norm. Older homes especially can have steep stairs and smallish bathrooms. Many communities were built before parking was an issue, so it is possible your parking area won't be right next your cottage. There may be stairs or ramps or steep terrain to get from the parking area to the cottage. And there may be lots of stairs and steep terrain to get from the cottage to the dock & float or shore access. Whether you are looking at a home built in the 1700's or last year, please talk to our knowledgeable staff if you, or anyone in your party, has mobility issues. Our cottages are all private homes. These are not hotel rooms. Having said that, we do CARE. Let us help make sure you are connected with the right cottage for you and your traveling companions!
Prices are subject to change without notice. Our cottages appear on several website which may or may not have the most up to date pricing. Pricing on our official website www.cottageconnection.com is the authority for pricing. While every effort is made to ensure information is accurate, Cottage Connection is not responsible for errors or omissions. We thank you for bringing these to our attention and we will fix them quickly.