Terms and Conditions
TERMS AND CONDITIONS:
Once you have booked a cottage, you will receive our Rental Agreement, which you must sign as well as initial each page and return to us within 7 days to finalize the booking. This can be done by DocuSign, email, fax or regular mail. If you are mailing it please let us know as mail can sometimes take longer. We understand this and will work with you. Rental Agreements are not finalized until a Renter returns a signed Rental Agreement.
All reservations will be confirmed by phone with one of our Reservation Specialists even if made on-line to ensure that the property you have chosen is the right property for you and will meet your needs as to size, location, and amenities. Should they determine that it is not the correct fit, they may have you select an alternate property or if nothing is found available will refund your monies less a processing fee.
*Check-in and Check-out. Check-in is between 4:00 – 6:00 PM on arrival day and Check-out is any time before 10:00 AM on departure day. During the prime season (late June to early September), most properties are on a full week rental schedule with Check-in and Check-out days being Saturday to Saturday, Thursday to Thursday, Friday to Friday or Monday to Monday. In the off-season, other arrangements are available as schedules permit. If you arrive after the office is closed there are after-hours Key Pickup boxes next to our office door. For people checking in directly at the property the check in and out times remain the same. We require that you call our Check-In Phone (207) 380-3043 when you arrive at the Property so we know you have arrived and all is well. Upon check-out we ask that you return the key to the office or leave where instructed and dispose of your trash as instructed at Check-In and posted in the kitchen of your Property. Unfortunately, we are unable to recyle at the Property, however, should you wish to recycle instructions are available at the cottage. With so many different Check-Out days, trash removal may require your assistance. If the Property you are renting is in an outlying area you may be given directions to the local transfer station. Failure to comply with trash removal instructions could result in additional fees. Please remember to take care of and respect the Property as if it were your own. We ask that you leave it in a “broom” clean condition. Refer to the Tab: Rental Guidelines/FAQs, Section VI-2 under About Us.
*Arrival Information. 14 days prior to your arrival date, we will e-mail you a final confirmation which includes directions to our office or your property and Check-In information.
*Pets. Many of our properties accept pets WITH PERMISSION from CCM and Property Owner, some DO NOT. If pets are permitted in a Property it will be noted on the Property web page. Pets are not allowed on the Property unless approval is received during the reservation process and our Pet Policy instructions are fully-complete and a non-refundable fee is paid. For insurance purposes, some breeds are not permitted. Therefore we will need you to include the age and breed of your pets.
*No Smoking and/or Fireworks are allowed inside or outside at any Property. If evidence of smoking is found, it will result in a cleaning fee/penalty and possible eviction without refund. Use of Fireworks will result in termination of your Rental Agreement without refund.
*Occupancy Standards. All rental properties have maximum occupancy limits as specified on the Property Webpage and in the Rental Agreement which must be strictly adhered to. Any violation of these limits will be grounds for eviction without refund. Many cottages and homes in Maine are on delicate septic systems (not public sewer) and as such have limits on what they can handle. There are to be no parties or gatherings of more people than the occupancy limit at any time without prior Owner/CCM approval.
*Payments – depending on the time of year you are reserving, your deposit will be 25% (prior to January 31); 50% February 1 to April 30 and payment in full beginning May 1. Reservations made within 60 days of arrival require full payment.
*Cancellations: Our rental season here in Maine is very short. If you must cancel your reservation for any reason within 90 days of arrival your reservation is non-refundable. We recommend that you purchase the Travel Protection we have put in place for you at the time of booking. (Cottage Connection will attempt to re-book the same property for the same time period. If this attempt is successful, cancelling parties will receive a refund of 75% of all monies due.)
Renter agrees and confirms that they have read the Terms and Conditions and FAQS sections of our Cottage Connection website prior to arrival.