Terms and Conditions
TERMS AND CONDITIONS:
I. Reservation Confirmation: All reservations, made online or otherwise, will be confirmed by phone with one of our Reservation Agents. This ensures that the property you have chosen is the right one for your vacation (amenities, number of guests, is it pet friendly, etc.). Should our agents determine that the Property chosen is not suitable, they may have you select an alternate property; if no alternative Property is available, Cottage Connection will refund all monies less a processing fee.
II. Rental Agreement: Once a Property is booked, the guest receives their Rental Agreement, which must be completed, signed and returned to us within 7 days of booking. Reservations are not finalized until a renter returns their signed Rental Agreement. This can be done through our online e-signature feature or by regular mail. If you need hard copy of the Rental Agreement mailed to you, please contact us immediately.
III. Arrivals & Departures: Check-In between 4:00 – 6:00 PM on arrival day at our Boothbay office. Check-Out any time before 10:00 AM on departure day.
Fourteen days prior to your arrival, you will receive a final confirmation e-mail which includes directions to our office (or to the Property) and check-in information. From mid-June to early September, our Properties are on full-week rental schedules such as Saturday-Saturday or Friday-Friday. During the spring and fall, arrivals and departures can be flexible, if schedules permit. Key Pickup boxes are located at our Boothbay office for guests checking-in after our office is closed. We require that you call our After-Hours Line (207) 380-3043 upon arrival at the Property to confirm all is well. At Check-Out, you are to return the house key to our office or leave at the Property where instructed.
IV. Trash Removal: Please dispose of all trash according to the instructions at the Property. If the Property is in an outlying area, you may be given directions to the local transfer station. Failure to comply with trash removal instructions could result in additional fees. Remember to take care of and respect the Property as if it were your own. We ask that you leave it in “broom clean” condition. Please refer to Tab: Rental Guidelines/FAQs, Section VI-2 under “About Us.”
V. Pet Policy: Many of our properties accept pets with permission from CCM and the Property Owner, however some DO NOT. If pets are permitted, it will be noted on the Property page. Pets are not allowed on the Property unless approval is received during the reservation process, all Rental Agreement & Pet Policy Attachment are signed and returned. A non-refundable Pet Fee must also be paid before pets will be allowed on the Property. For insurance purposes, some breeds are not permitted. It is imperative all required pet information and documentation is submitted with your Rental Agreement.
VI. Smoking and/or Fireworks are NOT allowed inside or outside any Property at any time. If evidence of smoking is found, it will result in an additional cleaning fee and possible eviction without refund. Use of Fireworks will result in termination of your Rental Agreement without refund.
Occupancy Limits: All rental properties have maximum occupancy limits as specified on the Property Page and in the Rental Agreement. Any violation of these limits will be grounds for eviction without refund. Many cottages and homes in Maine are on delicate septic systems (not public sewer) and therefore have limits on what they can handle. There are to be no parties or gatherings of more people than the occupancy limit at any time without prior approval from both CCM and the Property Owner.
VII. Making Payments: Depending on when your reservation is made, your deposit will different. 25% prior to January 31st; 50% from February 1st-April 30th. Reservations made after May 1st or within 60 days of arrival require full payment at time of booking.
VIII. Cancellations: Our rental season is very short. If you must cancel your reservation for any reason within 90 days of arrival, your reservation is non-refundable. We recommend that you purchase the Travel Protection we have put in place for you at the time of booking. CCM will attempt to re-book the same property for the same time period. If this attempt is successful, cancelling parties will receive a refund of 75% of all monies due.
IX. Properties for Sale: If a property is For Sale at the time a rental reservation is made, a real estate broker will be allowed to show the property with 24 hour notice to the guest. If you would prefer not to have this kind of experience during your stay, please select a property that is not for sale; we can help you find an alternative property.
***Renter agrees and confirms that they have read the Terms and Conditions and FAQS sections of our Cottage Connection website prior to arrival. ***